Examination
Center Observer Services

Our Team is your sentinel in ensuring your exams are conducted in line with your policies and the exam centers meet your standards.

Introduction

This is an on-ground service to do comprehensive check on your exam center readiness, operational rigor and candidate comfort to provide you with an objective assessment of your centers and enable you to trouble-shoot issues besides continuously improve the standards of the centers and candidate experience. A great center and candidate experience adds to your brand and credibility as an examination or certification institution besides ensuring compliance.

Benefits

  • Monitors and enables compliance to your norms and criteria.
  • Objective assessment of  candidate comfort and safety
  • Ensures objectivity and scalability in your exam observation requirements

Methodology

Phase 1

Understand the Scope from customer

  1. Parameters to be checked as part of on-site observation project e.g. checklists covering exam conduct/compliance, candidate comfort & safety, and center accessibility.  Computer based exams needed extra parameters specific to computer and software readiness
  2. Exam logistics – Cities, Dates, Exam Duration and Center Hours 
  3. Roles and responsibilities versus operational and other staff
  4. Calibre of Observors needed – ILET has vast range of vetted observers from academia -industry ,work experiences of 5-25 yrs , qualifications of graduates to PhDs, and across tier 1-3 cities in India
  5. Understanding any conflict of interest:  Observors not from coaching or center operations etc. – ILET is well suited as it is consciously not in the center operations services or an examination body
  6. Data and reporting requirements
  7. Commercials signoff

Phase 2

Preparation

  1. Preparation of the parameter checklists and sign-off with the client
  2. Recruitment of the Observers based on the criteria and sign-off with the client
  3. Training of the observers including back-up personnel
  4. Finalization of operation/support center for the exam days
  5. Dry Runs

Phase 3

Execution On-site
(on each exam day)

  1. Ensuring streamlined operations from Observer check-in at site to pre-exam observations, post exam observations for multiple exam sessions sequenced at the site
  2. Capture of observation information on software and/or paper forms by observors
  3. Capture of images and videos by observers if required and permitted
  4. Communication of any abnormal issues to control room which is in constant touch with the client
  5. Check-out of observors post completion of on-site duties
  6. Summary and detailed reports shared with clients at end of each day

Phase 4

Final Report and Analysis (if part of scope)

  1. Site wise reports on key parameters and any abnormalities
  2. Benchmarking studies between the sites
  3. Overall center ratings/ scores based on ILET scoring algorithm
  4. Exam operation and center improvement insights sharing with client

Target Audience

  • Certification institute conducting computer-based and/or paper-based exams across multiple sites across India and needing observers of repute and credibility
  • Company running entrance exams across multiple centers across India
  • School Board running exams
  • Entrance exams of colleges and institutes