Learn how to apply all these skills in various work settings. Don’t let past conflicts hold you back – invest in yourself and start this course today.
This course covers:
- Practical techniques for conflict problem-solving and negotiation
- How to deal with conflicts within teams – even virtual ones
- Dealing with difficult personalities
- Improving your cultural sensitivity
- Building trust after a conflict
Once enrolled, our friendly support team is here to help with any course-related inquiries.
Summary
- Skill level: Beginner
- Lessons: 10
- Pre-requisites: None
- Estimated study time: 4h for all materials
- Certificate: Yes
- Accredited by: CPD
- Video duration: 42m
Features
Premium video tutorials
Personalized Learning
Learn at your own pace
Tests and Quizzes
Award winning instructors
Get Certified
Mobile - Learn on the go
Regularly updated content
Accreditations & Approvals
All courses under each learning path are accredited and approved by one or more of the following bodies as is applicable.
Instructors
All courses are taught by reputed trainers with relevant accreditations and industry experience.
Modules
Introduction to Conflict Resolution
Explore the concept of conflict resolution, as you learn about the causes of conflicts in professional settings and the importance of effectively resolving them for a positive work environment.
Conflict Styles and Emotional Intelligence
In this lesson, we will explore different conflict styles and the role of emotional intelligence in conflict resolution.
Active Listening and Effective Communication
Discover the importance of active listening and effective communication in conflict resolution, as you learn techniques like paraphrasing and reflecting on emotions.
Identifying Underlying Issues and Problem-Solving Techniques
Learn how to identify underlying issues in conflicts and explore some problem-solving techniques to effectively resolve them.
Negotiation Skills for Conflict Resolution
Enhance your conflict resolution skills with essential negotiation strategies, focusing on win-win outcomes, understanding priorities, and maintaining a collaborative approach.
Mediation and Third-Party Interventions
We discuss the role of mediation and third-party interventions in conflict resolution, including when to involve a third party, the role of a mediator, and the steps in the mediation process.
Resolving Team and Manager-Employee Conflicts
Learn about ways to resolve conflicts within teams, and how to manage conflicts between managers and employees, all in the hopes of fostering a healthy feedback culture.
Conflict Resolution in Remote and Virtual Work Environments
We explore the challenges of resolving conflicts in remote settings, effective communication strategies for virtual teams, and tools and techniques you can use to help resolve remote conflicts.
Navigating Difficult Personalities and Embracing Cultural Sensitivity
Learn to navigate difficult personalities and embrace cultural sensitivity in conflict resolution, focusing on effective cross-cultural communication, open-mindedness, and understanding diverse perspectives.
Preventing Conflicts and Rebuilding Trust
We discuss early warning signs of conflicts, the importance of trust in professional relationships, and steps to rebuild trust after a conflict.
Target Audience
- Graduates exploring placement in the entry-level Soft Skills positions across industries
- Professionals needing upskilling to be future-ready or become more productive in their current roles
- Individuals exploring Conflict Resolution for Professionals
How do I Access The Program
- Buy the course online
- Save your payment transaction receipt for any future reference
- Our team will share the credentials to enable you access your course online within 2 business days of payment transfer
Bulk Orders
Incase you are looking for bulk user licenses, or customized Learning Paths for various Job Roles, reach out to us with your detailed requirements.
Reviews
There are no reviews yet.