In this online course, you will discover the 7 essentials to excellent customer service to maintain happy customers and clients who will never leave you for the competition.
Highlights:
- 22 practical tutorials.
- Learn why customer service training is so important and its impact on your business.
- Understand how psychology plays a crucial role in providing excellent customer service.
- Create positive interactions and take responsibility for your customers’ experience.
- Engage with customers and actively listen to verbal and non-verbal cues.
- Develop loyal relationships by empathizing with your customers and building rapport.
- Identify and resolve customer problems by catering to customer needs.
- Provide solutions that ‘wow’ customers and exceed their expectations.
Once enrolled, our friendly support team is here to help with any course-related inquiries.
Summary
- Skill level: Beginner
- Lessons: 22
- Pre-requisites: None
- Estimated study time: 11h for all materials
- Certificate: Yes
- Accredited by: CPD
- Video duration: 1h 37m
Features
Premium video tutorials
Personalized Learning
Learn at your own pace
Tests and Quizzes
Award winning instructors
Get Certified
Mobile - Learn on the go
Regularly updated content
Accreditations & Approvals
All courses under each learning path are accredited and approved by one or more of the following bodies as is applicable.
Instructors
All courses are taught by reputed trainers with relevant accreditations and industry experience.
Modules
Distinguish Your Business
Customer service is one of the best ways to distinguish your company from your competition.
Review Websites Are Everywhere
Most of your clients start their search for your business online and review sites can be a big part of that process.
Customers Allow Your Business to Exist
Without customer appreciation, you cannot provide excellent customer service.
Psychology of Your Company
Excellent customer service starts from the top down – it trickles down from leadership, core values and mission to culture, procedures and empowerment of employees.
Psychology of Your Customers
You need to understand your customer’s psychology in order to provide them with excellent customer service.
Psychology of You
Your psychology will determine your ability to deliver excellent customer service.
Intelligent Questions
Questions lay the foundation for your interaction with the customer.
Listen Intently
You have to engage your customers and actively listen to what they are communicating.
Verbal and Nonverbal Cues
This module covers what to look for with verbal and nonverbal cues to deliver excellent customer service.
Reassure the Customer
This section covers how to reassure the customer that you are taking excellent care of them.
Respond Quickly
You will learn the importance of speed in responding to your customers.
Respond Positively
Here you will learn about positive communication and how to apply it to your customer service skills.
Put Yourself in Your Customer’s Shoes
You will discover how to trade places with your customer in making decisions that will impact the quality of your interaction with them.
Recall a Similar Situation
You will discover how to relate with your customer and build rapport with them.
Show Genuine Concern
You will learn how to create loyal customers through showing genuine concern for their needs.
Repeat the Request
This section covers the steps necessary to make sure your customer’s needs are being addressed and solved.
Confirm the Customer’s Desired Outcome
This section will help you learn the skills to make sure you are providing excellent customer service by catering to the customer’s wants and needs.
Repeat the Solution
This section will ensure that you are working to solve the customer’s actual problem, challenge or desire.
Expert Delivery
In this section you will discover how to provide solutions that exceed your customers’ expectations.
Follow Up
In this section you will learn why follow up is important in building a loyal customer base that will never leave you for the competition.
Anticipate Customer Needs
In this section you will learn how to “Wow” your customers by providing services that serve them that they may not have even thought of yet.
Evaluate Customer Experience
Evaluate the customer’s experience and look for ways to improve the service you provide.
Target Audience
- Graduates exploring placement in the entry-level Soft Skills positions across industries
- Professionals needing upskilling to be future-ready or become more productive in their current roles
- Experienced individuals exploring Customer Service Training roles to join the workforce
How do I Access The Program
- Buy the course online
- Save your payment transaction receipt for any future reference
- Our team will share the credentials to enable you access your course online within 2 business days of payment transfer
Bulk Orders
Incase you are looking for bulk user licenses, or customized Learning Paths for various Job Roles, reach out to us with your detailed requirements.
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